Introduction

JobPesa ("JobPesa", "we", "us", or "our") operates a mobile application (the "App") and this website (the "Website") to help job seekers and enterprises connect across East Africa. This Privacy Policy explains what information we collect through the Website and through the App, how we use it, and the choices you have. By using the Website or the App, you agree to the practices described here.

The Website and the App collect different information because they serve different purposes: the Website is a marketing site you can browse anonymously, while the App requires an account to post jobs, apply for jobs, and chat. The two sections below are kept separate for clarity.

This Website

We collect only the following category of information through this website:

Aggregate visit statistics. This website may use a cookie-free statistics service, when it is enabled, to see overall use such as page views, Download button clicks, language switches and how far visitors scroll. These statistics are aggregated. The service does not track individuals and does not follow you across other websites.

We use this website information to:

Understand, in aggregate, how visitors use this website so we can improve it.

This website itself does not set cookies and does not store information in your browser. Full details are in our Cookie Policy.

JobPesa Mobile App

This section describes the data the JobPesa mobile app collects, separately from the website practices described above. It applies whether you use the App as a job seeker or as an employer/recruiter.

Account and Profile Information

When you create and use a JobPesa account, we collect:

Account credentials. Email address and/or phone number, and a password (or, if you choose, sign-in via Google or Apple instead of a password).
Job seeker profile. Name, date of birth, gender, profile photo, bio, location, work experience, education, skills, languages, certifications, and whether you're open to work.
Resume data. Any resume file you upload, plus information our automatic resume parser extracts from it (name, email, phone, address, skills, work history, education) to help pre-fill your profile and improve match quality.
Employer / company profile. For employer accounts: your name and job title, plus your company's name, industry, size, address, logo, website, and contact details.

Company Verification Documents

When a company owner submits their company for verification, we collect the company name, the company registration number (optional), photos or files of documents such as a business licence, and any additional notes you provide. We use this information only to verify the company, and our review staff can view it.

Social Login

If you sign in with Google or Apple, we receive your name, email address, and profile photo from that provider so we can create or match your JobPesa account. This information is used only for account setup and is not shared with any third party for advertising purposes.

Camera, Photo Library, and Face ID

With your permission, the App accesses your camera and photo library so you can take or choose a profile photo or a photo related to a job posting, and can save images to your photo library. If your device supports Face ID, you may optionally use it as a fast, secure way to unlock your saved login — Face ID data itself is handled entirely by your device's operating system and never reaches JobPesa's servers.

Location

The App only requests your location when you take an action that needs it — for example, setting your company's address, choosing a job's work location, searching for jobs near you, or sharing a location in chat. We do not track your location in the background or while the App is closed; location is captured once, at the moment you use one of these features.

Chat and Messages

Messages you send between job seekers and employers (text, images, files, and shared locations) are transmitted and stored using Google Firebase (Cloud Firestore) so they can sync in real time across your devices, and are also cached locally on your device to work offline. Push notifications for new messages and application updates are delivered via Firebase Cloud Messaging, which requires a device token that we store on our servers.

Payments

Paid plans are not available yet. If we offer them in the future, we will describe how payments are handled in this policy before they take effect.

Communications and Promotions

We may use your email address or phone number to send you account-related messages (such as verification codes and application status updates) and, where permitted, to tell you about new JobPesa features or promotions. We do not sell or share your contact information with third parties for their own marketing purposes.

Analytics and Crash Reporting

The App uses Firebase Crashlytics to receive crash reports and Firebase Performance Monitoring to measure how the App performs. These services collect crash logs, your device model and operating system version, and performance metrics such as app start-up time and network request timings. We use this information only to find and fix problems and to improve the App's stability. We do not use it for advertising or to track you across other apps or websites.

Advertising and Tracking

The App does not contain any advertising or cross-app/cross-website tracking SDKs (such as AppsFlyer, AdMob, or Facebook Audience Network), and it does not request permission to track you under Apple's App Tracking Transparency framework, because it does not perform that kind of tracking.

Third-Party Services

We rely on the following categories of third-party services:

Website statistics service. When enabled, an aggregate, cookie-free statistics service helps us understand overall use of this website.
Google Firebase. Powers app sign-in helpers, real-time chat (Cloud Firestore), push notifications (Cloud Messaging), crash reports (Crashlytics), and performance monitoring (Performance Monitoring).
Google Maps. Powers map display, address search, and geocoding in the App.
Google and Apple Sign-In. Optional social login methods in the App.

These providers process data on our behalf and are expected to handle it in accordance with applicable data protection law.

Data Retention and Security

We retain the information described above only for as long as necessary for the purposes described in this policy — for example, account and profile data for as long as your account is active, and chat messages for as long as the relevant conversation remains available in the App. We use reasonable technical and organizational measures to protect it, including transmitting App traffic over HTTPS and storing authentication tokens in your device's encrypted secure storage. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

When you delete your account, you first clear your data in each country you have used, and then permanently delete the account. We then remove your profile, resumes, preferences, saved items, notifications and sign-in credentials, and end all of your sign-in sessions. If you signed in with Apple on an iPhone, we ask you to approve once more with Apple so that JobPesa’s Sign in with Apple access is revoked; you can also remove it yourself in iOS Settings. Jobs you posted are closed, and companies you alone owned are closed. If you are a company owner and your company is closed together with your account, the verification documents you uploaded are deleted from our storage. A record that a verification request existed may be kept for our records. Records that involve other people or that we may need to keep, such as chat and support messages, job applications and interviews, and orders and payments, are kept and shown without your name or contact details. We may keep some records for as long as the law requires.

Your Rights and Choices

You can, at any time:

Update or correct your profile, company, or resume information directly in the App;
Withhold camera, photo library, or location permission in the App (some features that depend on them, such as adding a profile photo or setting a map location, won't be available if you do);
Contact us using the details below to ask what information we hold about you;
Delete your account and associated data: see how to delete your account in the App, or contact us using the details below if you cannot sign in.

Children's Privacy

Neither this website nor the App is directed at children under the age of 13, and we do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when it was last revised. Continued use of this website after a change constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, contact us at wejobpesa@gmail.com.